Refund and Returns Policy

Last updated: February 2026

At Iconic Scentz, we want you to shop with confidence. This Return & Refund Policy explains how returns, refunds, and replacements are handled for purchases made through https://iconicscentz.shop/. By placing an order, you agree to these terms.

1. Return Eligibility

To qualify for a return, all of the following conditions must be met:

• A return request is submitted within 14 days of delivery

• The item is unused, unworn, and in original condition

• Original packaging, tags, and labels are intact

• Proof of purchase (order number or receipt) is provided

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used, worn, or damaged items (unless defective on arrival)

• Clearance or final sale products

• Items returned without original packaging or tags

• Products damaged due to misuse, improper care, or accidents

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Contact us within 7 days of delivery

• Provide your order number and clear photos of the issue

Once verified, we will provide a replacement or full refund, including shipping costs if applicable.

4. How to Request a Return

To initiate a return:

1. Email us at sales@iconicscentz.shop

2. Include your order number and reason for the return

3. Wait for return authorization and instructions

Returns sent without approval may be refused.

5. Return Shipping Costs

• Customers are responsible for return shipping unless the item is defective or incorrect

• Original shipping fees are non-refundable

• We recommend using a trackable shipping service for returns

6. Refund Processing

After we receive and inspect the returned item:

• You will be notified whether the refund is approved or denied

• Approved refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

• Bank or card processing times may vary

7. Exchanges

We do not offer direct exchanges.

To exchange for a different product or size:

• Return the original item (if eligible)

• Place a new order for the desired product

8. Orders in Transit

Orders cannot be cancelled once shipped. If you no longer want the item, you may request a return after delivery, if eligible under this policy.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or card statement

2. Contact your payment provider

3. Email us at sales@iconicscentz.shop for assistance