Cancellation Policy
Last updated: February 2026
This Cancellation Policy explains when and how orders placed on https://iconicscentz.shop/ can be cancelled. By placing an order, you agree to these terms.
1. Order Cancellation Eligibility
Orders may only be cancelled before they are processed or shipped.
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Once an order is packed, dispatched, or in transit, cancellation is not possible.
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Orders already shipped must follow our Return & Refund Policy if you wish to return the item.
2. How to Request a Cancellation
To request a cancellation:
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Contact us immediately after placing your order.
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Provide your order number and email address used at checkout.
Cancellation requests are handled on a first-come, first-served basis and are subject to order status at the time of the request.
3. Orders That Cannot Be Cancelled
Orders cannot be cancelled if:
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They have already been shipped or are in transit.
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Processing has been completed.
In such cases, you may request a return after delivery if eligible under our Return & Refund Policy.
4. Seller-Initiated Cancellations
Iconic Scentz reserves the right to cancel orders in the following cases:
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Suspected fraud or unauthorized activity
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Payment verification issues
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Inventory shortages or pricing errors
Customers will receive a full refund for any seller-initiated cancellation.
5. Refund Timeline for Cancelled Orders
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Approved cancellations are refunded within 5–10 business days.
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Refunds are issued to the original payment method.
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Bank or card processing times may vary.
6. Policy Updates
Iconic Scentz may update this Cancellation Policy periodically. Updates will be posted on this page with an updated revision date.
7. Contact Information
For questions or to request a cancellation, please contact us:
Trading Name: Iconic Scentz
Website: https://iconicscentz.shop/
Email: sales@iconicscentz.shop
Phone: +1 614-653-2814
Address:
1818 Corral Drive
Houston, Texas, 77090
United States