Return & Refund Policy

Last updated: February 2026

At Iconic Scentz, we want you to shop with confidence. This Return & Refund Policy explains how returns, refunds, and replacements are handled for purchases made through https://iconicscentz.shop/. By placing an order, you agree to these terms.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • A return request is submitted within 14 days of delivery.

  • The item is unused, unopened, and in its original condition.

  • Original packaging, labels, and tags are intact.

  • Proof of purchase (order number or receipt) is provided.

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Used, worn, or damaged products (unless defective on arrival)

  • Clearance or final sale items

  • Items returned without original packaging or tags

  • Products damaged due to misuse or improper care

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  1. Contact us within 7 days of delivery.

  2. Provide your order number and clear photos of the issue.

Once verified, we will provide a replacement or full refund, including shipping costs if applicable.

4. How to Request a Return

To initiate a return:

  1. Email us at sales@iconicscentz.shop.

  2. Include your order number and reason for the return.

  3. Wait for return authorization and instructions.

⚠️ Returns sent without prior approval may be refused.

5. Return Shipping Costs

  • Customers are responsible for return shipping unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service for returns.

6. Refund Processing

After receiving and inspecting the returned item:

  • You will be notified whether the refund is approved or denied.

  • Approved refunds are processed within 5–10 business days.

  • Refunds are issued to the original payment method.

  • Bank or card processing times may vary.

7. Exchanges

We do not offer direct exchanges.

To exchange for a different product or size:

  • Return the original item (if eligible)

  • Place a new order for the desired product

8. Orders in Transit

Orders cannot be cancelled once shipped. If you no longer want the item, you may request a return after delivery if it meets the eligibility criteria above.

9. Contact Information

For return or refund inquiries, please contact us:

Trading Name: Iconic Scentz
Website: https://iconicscentz.shop/

Email: sales@iconicscentz.shop
Phone: +1 614-653-2814

Address:
1818 Corral Drive
Houston, Texas, 77090
United States